Rental Policies and Procedures

  1. Reservation – To confirm a reservation we require your contact information, a valid credit card number on file, a deposit and a signature on your rental contract. The deposit will be applied towards your final balance. Deposits will be returned upon cancellation up to 14 days prior your event date. Cancellations made within 14 days of the event date will result in a cancellation fee of $25. Your order will not be considered ‘reserved’ until a deposit and signed contract are received.
  2. Payments – Payments can be made in person at RM Restaurant Supplies and Rentals, or by phone in the form of credit/debit card or personalized check with proper ID. Returned checks will incur additional charges including but not exceeding all bank fees plus our processing fee of $45.00. You may pay the final balance of your account at any point before your event, however, we must receive payment before the items can be picked up or delivered.
  3. Changes to orders/Refunds – We will make every attempt to accommodate reasonable changes up until 1 week before delivery/pick up. No refunds are given for items that were rented and not used during your event.
  4. Cancellations – When an order is secured by a deposit, the items become unavailable to all other customers. Deposits will be returned upon cancellation up to 14 days prior your event date. Cancellations made within 14 days of the event date will result in a cancellation fee of $25. We try to be accommodating and reasonable as possible regarding deposits. Instances of inclement weather or unforeseen circumstances may receive deposit refunds upon individual discretion.
  5. Picking up Rentals – Unless special arrangements have been made prior to your pick up, you may pick up smaller rental items any time after 12:00 pm on the day before your event, and may be returned no later than 12:00 pm on the day specified on your rental contract. If another person will be picking up, they will need to know what name your order is reserved under and settle any remaining balance owing on the account. If you require your order at an earlier time of day, you may contact us to inquire regarding its availability. When items are picked up by the Leesee, the Lessee is responsible for any and all damage that may occur during transportation until equipment is returned to RM Restaurant Supplies & Rentals.
  6. Delivery & Pick up – Delivery fees will start at $50 locally (within 1 hour). Delivery rates are based on the delivery location and drop off accessibility of our delivery truck, usually a driveway or an entrance of the delivery location. All deliveries require the signature of a responsible party with whom the equipment will be left. Should you require delivery beyond a drop off delivery, please request a quote prior to your event. Delivery schedules are set on the week of the event. You will be given a choice of a morning or an afternoon delivery time. Morning delivery will be delivered between 9am and 12pm. Afternoon delivery will be delivered between 12pm and 4pm. Should you have a special delivery request, please contact us. We will do our best to accommodate your request; however, due to limited delivery drivers, it is not always possible to give exact delivery times.
  7. Receiving equipment – We do our best to make sure all rentals are in good working order, however there is no guarantee that rental items are free of defects. If any equipment is received not in working order, please contact us immediately so that we can make a note on your account and make arrangements to repair/replace the equipment item. If after hours, please leave a message on our afterhour’s emergency line. 910-392-3955. We will contact you as soon as possible. Failure to report issues with your order or operation of equipment as soon as possible will constitute a breach of the agreement. RM Services & Rentals will not accept disputes after an event is over.
  8. Care of Equipment – Equipment will only be used in a careful and proper manner and shall not be used in any way that is inconsistent with instructions or manuals. The lessee shall not permit the equipment to be used by any person who is not authorized to use such equipment. The equipment shall remain located at the specified address during the term of the contracted agreement without the Lessor’s prior consent. All equipment returned must be wiped free of food, clean and in the same condition as received. Failure to do so may result in an additional cleaning fee of $75. All equipment must be used in compliance of proper electrical voltage. Equipment will be assessed within 5 days of return for any damages, and cleanliness.
  9. Repairs and Alterations – Alterations or unauthorized repairs shall not be made to the equipment without prior written consent of the Lessor. Any alterations discovered shall become the property of the Lessor. If any equipment is received damaged or not in working order, please contact us immediately so that we can make a note on your account and make arrangements to repair/replace the equipment item. If after hours, please leave a message on our after hours emergency line. 910-392-3955. We will contact you as soon as possible. RM Services & Rentals will not accept disputes after an event is over.
  10. Damages – The Lessee is responsible for returning the rental equipment in the same condition in which they received it, except for ordinary wear and tear. Lessee is liable for replacement cost of repairs of damaged, lost, or stolen equipment. Equipment that is returned and considered un-rentable by RM Restaurant Supplies & Rentals standards will be charged at full replacement value. The Lessee is responsible for the goods from the time of pick up/delivery until the items are returned. Be sure that all equipment is secure and protected from the weather while it is in your possession. Any issues with operation, damages, etc. must be reported immediately. Failure to report issues with your order or operation of equipment as soon as possible will constitute a breach of the agreement. RM Services & Rentals will not accept disputes after an event is over.
  11. Returns – Equipment shall be returned on the specified date no later than 12:00 pm on the day specified on your rental contract. Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon returns, used or not. This ensures that every item you receive is clean, sanitized and food safe. No refunds are given for items that were rented and not used during your event. If you will not be returning the items yourself or present for the pickup, we will require the contact information of the person who will be responsible for your rental. Late returns will be charged a half-day rental rate for each day. If you are not able to return your rentals on time, please inform RM Services & Rentals so that we may make note on your account. If we require the item for another order, we will make arrangements to pick the items up at the cost of a one-way pick up fee and charged to the credit card on file. Any missing equipment, damages or repair fees will be due upon receipt of an invoice. If the invoice is not paid within 14 days of invoice date, the credit card on file will be charged.
  12. Indemnity and Liability – The Lessee agrees that RM Services & Rentals holds no liability for any damage or injury caused by the use of rental items to Lessee or any third party. The Lessee assumes all risk of personal property damage or personal injury and if any accident involving rental items has occurred while in the Lessee’s possession. Lessee shall make RM Services & Rentals aware by a written statement of details of occurrence of the event including police report and names and addresses of witnesses.